(no subject)

I need to pick up a laptop next week, likely from Best Buy. This is to replace my failing laptop Dell. I've had Dells the last three years and none of them have lasted past a year. I'm not buying another Dell laptop under any circumstances. But the problem is, now I don't know what to buy.

I'm willing to go from good specs to moderate specs for this, as my school is buying me a Powerbook in February. What I care about right now is hardware quality, and that it stays around or under $800. This is being bought for me, so I'd rather not push the price to all get-out. I need a laptop that will be rugged enough to survive high-travel and high-impact but have a decent size monitor and a standard keyboard (not one of those tiny keys or anti-crumb keys or other special features). I have fibromyalgia, as well as other neuropathic disorders, and they demand both of these. It also needs to not weigh like a brick.

I am not buying a netbook and I haven't bought outside of Dell in a long time, so I post here. Does anyone have any advice, ideas or experience on this? :/

Thank you so much!
Sometimes you get what you pay for, and Acers don't last. What happened with your laptop?

My friend had a Toshiba which worked GREAT... until the video card died within six months. It was under warranty. She called and spent HOURS on the phone trying to get it replaced. FINALLY they let her send it back to depot for replacement, and what did they say? "We're not going to replace it because there's moisture damage. You must have spilled something in it."

Except that she has never had it outside of her living room, and she doesn't get drinks anywhere near the thing. Ever. No kids to blame it on either. NO ONE touches or can even access that computer but her. As a tech for another company, I pulled it open for her to look. No evidence of water damage of any kind. They were just BSing to get her to upgrade to newer parts!

As for Dell: what was wrong with the computer, and did you have the India contract or the American service? It really makes a difference.

If you get Indian service, they are usually the cause of chronic problems. They send wrong parts for damn near everything, and the depot people are often just as incompetent. They had me send my old Dell to depot for two missing keys when I COULD have replaced the keyboard myself. What did I get back three weeks later? Two broken keys and a fucktonne of software I didn't ask for loaded onto my hard drive. And they had rifled through my files. Don't ever send your hard drive to depot with your computer, no matter what company it's for! (That was before I did tech support...)

With American/Canadian support, they have to answer within 20 minutes on average. They have way better training and more options for sending stuff. We actually have badge numbers and you get an e-mail after every call with that info. Three major part replacements and you get your system exchanged is the policy, I think, provided that the damage to those parts was not intentional. There is even accident protection. If you get a new laptop and don't like it for whatever reason in 30 days, return or exchange it. And if you get in-home contract, whatever they're calling it now, I recommend you do. Like I said, RTD SUCKS. With in-home, the parts get shipping within 24 hours and a guy calls you for an appointment time to fix and test the computer in front of you. If it doesn't work, they call us right then and there. There have been instances where a tech screws up, but if that happens, JUST CALL- trust us, if WE have to hear about it, we call their managers and let THEM hear about it.

I don't know if other companies offer those options, but if they do, look into them.